Terms & Conditions

YOKE OFFICE EQUIPMENT Website Terms & Conditions of Use

Your access to and use of YOKE OFFICE EQUIPMENT's Website and the products and services (hereby collectively known as “Services”) available through this Website are subject to the following terms and conditions. By using our Services, you agree to all of the Terms and Conditions of Use, as may be updated by us without prior notice. YOke Office Equipment reserves the rights to amend the Terms and Conditions of Use at its own discretion.

Yoke Office Equipment advises you to check this page regularly to take note of any changes we may have made to the Terms and Conditions of Use.

Warranty
All Chairs comes with 1 Year Carry-In warranty. Warranty will start on the date in the Invoice. Warranty will be void if customer are unable to produce a proof of purchase.

Goods & Services Tax
All prices are subjected to 7% GST. An original Invoice will be given to you upon self-collection or delivery.
GST Reg No.: M9-0006817-R

Damage Policy
We advise our customers to inspect the furniture carefully for damages before making payment or signing on Delivery Orders. Though rare, there is a possibility of manufacturing defects or even furniture being damaged during transportation. Should you detect any damage or defect e.g knocks, dent or cracks, inform us immediately at 6570 9590 or email to yokeoe@gmail.com. You have the right to reject the merchandise upon delivery at no cost or schedule for an exchange, except for clearance items.

In rare cases where the merchandise displays minor scratches and dents, the merchandise will be touched up, repaired or replaced at the discretion of YOKE OFFICE EQUIPMENT.

You also have the right to reject the merchandise immediately if the piece delivered is different from that depicted in the product description or picture you saw online.
YOKE OFFICE EQIPMENT reserves the right to void the warranty of a merchandise within its warranty period should the product be found to have been subjected to adverse conditions, not exclusively or limited to conditions such as bad weather, abuse, or placement of the merchandise in publicly accessible locations that causes the merchandise to be subjected to damage, intentional or otherwise.

Limitation of Liability
YOKE OFFICE EQUIPMENT shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and excludes any liability from us for any personal injury or death caused by our negligence, to the extent permitted by Law.

Return Policy
We do not accept Returns of our products onces sold.

Exchange Policy
Merchandise can be exchanged for products which are of the same or greater price value within 7 days of purchase. Merchandise for exchange should be strictly unused, no damage, in resalable condition and with original packaging/ plastic cover intact to be eligible for exchange. A restocking fee of S$30 will be imposed. Should the customer choose to exchange the existing merchandise for a another model bearing a higher price, the customer will be required to top-up the difference in price.

Refund Policy
Merchandise can be brought back to the YOKE OFFICE EQUIPMENT. Warehouse from 9am-5.30pm from Monday to Friday Only together with proof of purchase for a full cheque refund (for cash/cheque on delivery purchases) within seven (7) days of purchase. YOKE OFFICE EQUIPMENT has the full discretion to decide whether the item is suitable for refund and reserves the right to reject any returns if they are deemed unfit for refund.

All refunds will be paid for via cheque at YOKE OFFICE EQUIPMENT office. Customers have to be present personally to receive and sign for the refund cheques with photo identification. There will be strictly no mailing out of refund cheques.

Should the customer be unable to be present for the refund collection, a representative may be sent with a letter of authorisation containing the representative's full name and I/C number and signed by the customer. The representative's I/C and customer's I/C have to be presented for verification purposes.

Should you have made the initial payment through online credit card payment, you should return the products for refund via the above-mentioned return methods, and allow 5-7 working days for the refund amount to be credited to your account.

If you have made the initial payment through your PayPal account, you should return the products for refund via the above-mentioned return methods. The amount will be credited back to your PayPal account within 1 working day after receipt of the returned product.

Clearance and customised items are strictly non-refundable.